Survey Priority lets you decide which survey a customer sees first when more than one active survey targets the same audience. By default, every new survey is added to the top of the list (Priority #1), so it will outrank all existing surveys unless you reorder them.
How you can use it efficiently?
Situation | Why priority helps? |
Overlapping audiences(e.g. “All customers – US” and “All customers – > $100”) | Show your high-value order survey first, even if a customer also qualifies for broader campaigns. |
Time-sensitive survey(product recall, flash sale feedback) | Drag the urgent survey to #1 so it shows immediately without editing any targeting rules. |
Progressive insight funnel | Place a broad NPS survey above a deeper follow-up survey. Once NPS is answered, re-order so the follow-up ranks higher. |
Testing new wording | Duplicate a survey, tweak the copy, drop it just under the original to A/B test with a small slice of traffic. |
Reordering surveys (drag-&-drop flow)
Go to Surveys → click Prioritise surveys.
A modal lists every Active survey with its current rank.
Drag the handle (⋮⋮) to move a survey up or down.
The card shows key targeting rules so you can judge overlap at a glance.
Click Save. Changes take effect immediately for the next customer page view.
Tip: Draft and Inactive surveys stay in the grid but never influence priority until you activate them.
Mastering Survey Priority keeps your feedback programme orderly, ensures urgent questions surface first, and eliminates clashes when audiences overlap. Drag, drop, save—done!