If you've ever tried to gather customer feedback through Shopify post purchase surveys, you know the struggle. Place too many questions on your thank-you page, and watch completion rates plummet as survey fatigue sets in. Nobody wants to click "next" seven times after completing their checkout.
So what's the alternative? Many Shopify merchants have turned to external survey tools, sending customers to platforms like SurveyMonkey or Typeform after checkout. But here's the catch: these tools operate in a vacuum. They can't tap into your Shopify data, can't leverage checkout extensions for targeting, and miss out on the rich order context that makes thank you page surveys truly actionable.
You're stuck between two frustrating options: accept massive drop-offs with on-page surveys, or sacrifice targeting and data integration with external tools.
Until now.
With PPS Long Form, you get the flexibility of form-based surveys while staying fully connected to Shopify customer and order data, so every response carries the context you need.
Why PPS Long Form Surveys?
Seamless Thank-You page experience: Add a survey block to your Thank-You page that redirects your customer to a distraction-free long-form survey.
Rich order context included: Responses automatically capture product, value, location and UTM data, so you can analyze by SKU, campaign, or customer type without extra tagging.
Personalized paths: Use our advanced show/hide logic to reveal only relevant follow-ups (e.g., sizing, packaging, loyalty), keeping surveys short & personalized leading to higher completion rates.
Target the right customers: Create surveys that only show up for specific audiences like first-time buyers, high-value orders, or customers from certain locations. That way, feedback always comes from the customers who matter most for the question you’re asking.
The payoff: higher-quality insights collected at the perfect moment, right after purchase.
Make it your own
PPS Long Form Surveys are designed to feel like an extension of your brand. You can:
Customize the design with your colors, logo, and banner so every survey matches your store’s look and feel.
Add a Welcome page to set context for why you’re asking for feedback.
Wrap with a Thank-You page to close the loop and leave customers with a positive impression after they share their thoughts.
What you can do with PPS Long Form Surveys
Product development: Validate concepts with images, test trade-offs, and ask deeper follow-ups only when relevant.
CX & retention: Run CSAT or NPS with smart “why” follow-ups, identify churn drivers, and capture loyalty triggers.
Marketing & attribution: Check if customers recall your ads, offers, or messages, and see which channels perform best. Use conditions to tailor questions by campaign or audience for more accurate insights.
Try it out!
PPS Long form surveys are now available for all customers!
To create a PPS Long Form Survey, select long form as the display type in survey settings, as shown in the image. You can then preview and test your survey with all the targeting and design customizations.
That's it! Your survey will connect to Shopify order context automatically and you can start gathering higher-quality insights from the right customers.